Terms of Service

These Terms govern your use of Lummie (lummie.app), a service where you talk to AI characters by voice call or text chat. By creating an account or using Lummie, you agree to these Terms.

Mia, Leo, Ava and Sam are fictional AI characters. Their replies are generated by AI, may be inaccurate and do not come from real people.

Lummie is for conversation, practice and entertainment. It is not medical, mental health, legal or financial advice and not a crisis service. If you are in danger or need urgent help, contact local emergency services.

You must be at least 18 years old. You are responsible for your account and for keeping your sign-in details safe. One person, one account.

• New accounts get a free trial of call minutes and chat messages, as shown in the app. No card is required.
• Paid plans are weekly, monthly or yearly subscriptions. Each plan includes the voice minutes and chat limits shown at checkout. Subscribers can buy extra minute packs.
• Call time is measured by our servers and deducted from your balance while a call is connected. A call ends when your minutes run out.
• Subscriptions renew automatically until you cancel. You can cancel any time in your profile; your plan stays active until the end of the period you paid for.

Payments are processed by Stripe. Fees already paid are non-refundable, except where the law requires otherwise or we decide to refund at our discretion. If a payment is refunded, the related minutes are removed from your balance.

You agree to follow our Platform Rules. We may suspend or close accounts that break them.

You keep the rights to what you say and write. You give us the permission needed to process it to run the service, as described in our Privacy Policy. AI replies are provided as they are, for your personal use.

Lummie depends on third-party AI and infrastructure providers and may sometimes be unavailable. We may change or improve features, and we will tell you about material changes to these Terms in advance.

The service is provided "as is". To the extent permitted by law, we are not liable for indirect damages or for decisions you make based on AI replies, and our total liability is limited to the amount you paid us in the last 12 months. Nothing in these Terms limits rights you have as a consumer under mandatory law.

These Terms are governed by the laws of Poland. Disputes are settled by the competent courts of Poland, without prejudice to consumer rights to use the courts of their country of residence.

Legal: legal@lummie.app. Support: support@lummie.app.